Customer Service Representative
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Rize is a groundbreaking rentnowpaylater platform reshaping the rental landscape in Saudi Arabia. Were dedicated to making rentals more accessible and affordable enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. Were on a mission to revolutionize the rental industry breaking down barriers and creating opportunities for all. Were a team of innovators thinkers and problemsolvers committed to creating a positive impact and driving change in the market.
Our Team
We love working together being creative and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh Saudi Arabia. And hey were not just smart were really good at coming up with new ideas! Plus you can work from wherever you want because we like to keep things flexible.
Our core values & Principles
Innovation We re a technologydriven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.
Customer Centricity We put the customer at the core of every decision and action.
Adaptability Being able to adapt quickly to changing market conditions and customer needs.
Empowerment & Collaboration Our team is the most valuable aspect of the company; We respect all ideas our team enjoys authority autonomy and collaboration.
- Ethical Excellence We perform within the highest ethical standard.
- Tenant Assistance: Respond to tenant questions via phone email and inperson regarding lease agreements payment processes and propertyrelated inquiries.
- Landlord Support: Assist landlords with inquiries about tenant issues payment status and property management concerns ensuring clear communication and timely updates.
- Problem Resolution: Help tenants and landlords resolve issues related to rent payments maintenance requests and account discrepancies.
- Information Management: Keep accurate records of tenant and landlord interactions in the CRM system for tracking and followup.
- Payment Guidance: Educate tenants on available payment methods and provide support for any online payment systems.
- Reminder Notifications: Send reminders for upcoming rent due dates to tenants and updates to landlords on payment statuses.
- Feedback Collection: Gather feedback from both tenants and landlords to improve services and communicate insights to management.
- Collaboration: Work closely with property management and the collections team to ensure all parties needs are met and issues are resolved efficiently.
- Customer Engagement: Foster positive relationships with tenants and landlords to enhance satisfaction and retention.
Requirements
Youre a perfect match if you have
- Education: High school diploma or equivalent; degree in business or communications preferred.
- Experience: Previous experience in customer service preferably in property management or related fields.
- Skills: Strong communication and interpersonal skills proficiency in CRM software and a problemsolving mindset.
- Customer Focus: A dedication to providing excellent service and support to both tenants and landlords.
- Multitasking: Ability to handle multiple inquiries and tasks simultaneously while maintaining attention to detail.
Working Conditions:
- Office environment with occasional onsite visits to properties.
- Experience in startup is a plus.
- Flexible hours may be required to accommodate tenant and landlord schedules.
Benefits
What do we offer
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Competitive salary Receive a competitive salary package in USD or SAR reflecting your skills and contributions in our industry.
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Diverse International team Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
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Flexibility Enjoy the option to work full remote or hybrid allowing you to balance work and life in a way that suits you best.
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Innovation Shape the future of Proptech with your groundbreaking ideas and technological prowess.
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Direct Impact See your ideas come to life and make tangible changes in an industry ripe for revolution.
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Fastpaced Learning Grow personally and professionally every day with opportunities to master new skills in our dynamic startup environment.
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Creative Freedom Take the reins innovate and push boundaries with the freedom to experiment learn and grow at Rize.
- Closeknit Community Join a collaborative supportive team where your voice matters and your contributions are recognized and celebrated.
Employment Type
Full Time
