istant Service Department Manager
istant Service Department Manager
Posted on :
31-08-2024
Employer Active
1 Vacancy
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Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-08-2024
Job Description
Job Summary:
The Assistant Service Department Manager supports the daily operations of the service department
ensuring that all heating and plumbing service calls are handled efficiently and effectively. This role
involves supervising service technicians coordinating schedules managing customer interactions and
assisting with administrative tasks. The Assistant Service Department Manager plays a key role in
maintaining high levels of customer satisfaction optimizing team performance and supporting the
overall goals of the department.
Key Responsibilities:
Operations Support:
Assist in managing the daytoday operations of the service department including scheduling
dispatching and overseeing service technicians.
Ensure that all service calls are completed in a timely manner meeting quality standards and
customer expectations.
Monitor service workflows to identify bottlenecks and implement improvements.
Team Leadership:
Supervise and support service technicians providing guidance training and performance
feedback.
Assist in recruiting onboarding and developing new technicians to ensure a skilled and capable
team.
Foster a positive team environment that encourages collaboration accountability and
professional growth.
Customer Relations:
Serve as a point of contact for customers addressing inquiries resolving issues and ensuring a
high level of customer satisfaction.
Coordinate with the service team to ensure that customer needs are met promptly and
effectively.
Handle escalated customer concerns and follow up to ensure complete resolution.
Scheduling and Dispatching:
Assist in scheduling and dispatching service technicians to ensure optimal coverage and efficient
use of resources.
Monitor job progress and adjust schedules as needed to accommodate emergencies or highpriority
service calls.
Communicate with technicians in the field to provide support and updates on job assignments.
Administrative Duties:
Assist with maintaining service records job documentation and customer files.
Help prepare reports on service department performance including technician productivity job
completion rates and customer feedback.
Assist in managing inventory of tools parts and equipment needed for service calls.
Quality Control and Compliance:
Ensure that all service work is performed according to company standards industry best
practices and relevant regulations.
Conduct quality checks on completed jobs and provide feedback to technicians for continuous
improvement.
Assist in enforcing safety protocols and ensuring compliance with health and safety regulations.
Process Improvement:
Identify opportunities to streamline service operations and improve efficiency.
Collaborate with the Service Department Manager to implement new processes technologies
or tools that enhance service delivery.
Stay up to date with industry trends and best practices to keep the service department
competitive.
Qualifications:
Experience:
3 years of experience in a service management or supervisory role preferably within the
heating and plumbing industry.
Proven experience in managing teams and coordinating field operations.
Skills:
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Effective communication skills both verbal and written.
Knowledge of heating and plumbing systems services and industry regulations.
Other Requirements:
Ability to work in a fastpaced environment with changing priorities.
On site position only
Full time position only
Strong problemsolving skills and attention to detail.
Flexibility to work extended hours including evenings and weekends as needed.
Working Conditions:
Primarily works in an office setting with occasional visits to job sites to oversee operations or
address issues.
Regular communication with field staff and customers via phone email and inperson.
customer service
Employment Type
Full Time
Key Skills
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