Desk side support engineer ID 2250

As a Desk Side Services Manager you will:

• Identify attrition percentages within accounts and implement initiatives to reduce them.
  
• Conduct value addition activities (Continuous Improvement Programs and Service Improvement Plans) to enhance productivity.
  
• Execute Profit Improvement Plans review budget versus actual costs and analyze deviations to strategize reductions through automation and selfdriven initiatives.
  
• Ensure the retention of accounts up for renewal and maintain high levels of customer satisfaction (ACSAT).
  
• Manage team responsibilities and project deliverables to ensure completion within Service Level Agreements (SLAs) through effective management and monthly reviews.
  
• Oversee the generation of accountlevel revenue and profitability.
  
• Facilitate the absorption of freshers as per the defined account targets.
  

What You Bring to the Table:

• Proven experience in managing desk side services or related fields with a focus on account management attrition reduction and productivity improvement.
  
• Demonstrated ability in handling budget management cost analysis and implementing effective strategies to meet financial goals.
  
• Strong skills in customer satisfaction management and account retention.
  
• Experience in team management and ensuring project deliverables meet SLAs.
  

You should possess the ability to:

• Analyze data and identify trends to implement effective strategies for reducing attrition and improving productivity.
  
• Manage and review budgets and implement corrective actions to align with financial targets.
  
• Drive initiatives for high customer satisfaction and account retention.
  
• Lead and motivate a team to achieve project milestones and meet SLA requirements.
  
• Generate revenue and meet accountspecific financial targets.
  

What We Bring to the Table:

• A collaborative and innovative workplace that encourages creativity and supports professional growth.
  
• Opportunities to lead and implement cuttingedge technology solutions in a robust environment.
  
• Competitive compensation and benefits with opportunities for career advancement and continuous learning.
  
• A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direcion.
  

As a Desk Side Services Manager, you will: Identify attrition percentages within accounts and implement initiatives to reduce them. Conduct value addition activities (Continuous Improvement Programs and Service Improvement Plans) to enhance productivity. Execute Profit Improvement Plans, review budget versus actual costs, and analyze deviations to strategize reductions through automation and self-driven initiatives. Ensure the retention of accounts up for renewal and maintain high levels of customer satisfaction (ACSAT). Manage team responsibilities and project deliverables to ensure completion within Service Level Agreements (SLAs) through effective management and monthly reviews. Oversee the generation of account-level revenue and profitability. Facilitate the absorption of freshers as per the defined account targets. What You Bring to the Table: Proven experience in managing desk side services or related fields, with a focus on account management, attrition reduction, and productivity improvement. Demonstrated ability in handling budget management, cost analysis, and implementing effective strategies to meet financial goals. Strong skills in customer satisfaction management and account retention. Experience in team management and ensuring project deliverables meet SLAs. You should possess the ability to: Analyze data and identify trends to implement effective strategies for reducing attrition and improving productivity. Manage and review budgets, and implement corrective actions to align with financial targets. Drive initiatives for high customer satisfaction and account retention. Lead and motivate a team to achieve project milestones and meet SLA requirements. Generate revenue and meet account-specific financial targets. What We Bring to the Table: A collaborative and innovative workplace that encourages creativity and supports professional growth. Opportunities to lead and implement cutting-edge technology solutions in a robust environment. Competitive compensation and benefits, with opportunities for career advancement and continuous learning. A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direcion.