drjobs Call Center Agent العربية

Call Center Agent

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1 Vacancy
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Job Location drjobs

Cairo - Egypt

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description


  • Handle inbound and outbound calls promptly and professionally.
  • Utilize call center scripts to manage a variety of call types effectively.
  • Assess and clarify the needs of merchants and their branches providing tailored solutions.
  • Accurately record call information and data in the company s ticketing system.
  • Escalate technical issues to the appropriate departments for resolution.
  • Monitor and follow up on escalated issues to ensure prompt and satisfactory resolution.


  • Requirements


  • Previous experience in a customer support role.
  • Excellent verbal communication and phone etiquette coupled with active listening skills.
  • Proficiency in CRM systems and familiarity with best practices.
  • Strong customer focus with the ability to adapt to various personality types.
  • Effective multitasking prioritization and time management skills.
  • Bachelor s degree required.


  • Benefits

    Competitive salary and benefits package.
    Private medical insurance.
    Up to 2 months yearly bonus based on achieved KPIs.
    Opportunity to work in a fastpaced highgrowth company.
    Hybrid working model.
    Dynamic and inclusive culture.
    Professional growth opportunities in a leading tech company.
    Flexible Working Hours.

    Employment Type

    Full Time

    Company Industry

    About Company

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