Customer Support
Posted on :
30-08-2024
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Job Description
Position: Customer Support (Dutch)
Location: Malta
Employment type: Fulltime (Hybrid/Remote)
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries via email on all topics related to the online marketplace by maintaining a positive empathetic and professional attitude towards the customers.
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
- Fluent in Dutch (C1) and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Conscientious and reliable commitment is one of our core values!
- Eagle eyed with great attention to detail.
- Empathy about people you will be working with securing the online safety our customers and their users.
- Ideally interested in marketplaces shared economy and new technology.
- Previous experience in content moderation customer care and/or online business is a plus.
BENEFITS:
- An opportunity to make a positive impact on the digital world by making the internet a safer place.
- A stimulating and rewarding job in a fastmoving innovative and international tech company.
- Career opportunities within a management or expert field.
- Additional vacation days.
- Free fruit tea and coffee if you prefer working in the office.
- Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
- Free day transport to the office from certain areas within Malta.
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships shops and taxis.
- Private Health Insurance eye care tests health and wellbeing professional support.
- Refer a friend bonus scheme.
- Comprehensive training and constant feedback.
- Fun events great colleagues and a fresh playful workplace with a variety of cultures.
- Relocation packages for international applicants.
Shift Patterns
- Rotational shifts are from 7.00 am to 3.30 pm or 3.30 pm to midnight however these times could also vary if cover is required during other periods between 7 am and midnight eg 11 am to 7.30 pm with two days off during the week.
- During the training period in the office the candidates will work Monday to Friday the morning shift from 7:00 am to 3:30 pm.
- We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi Malta.
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- 1875.34 Monthly
- Start date: 23rd Sep
- Flight cost reimbursement of up to 200 after the employee has passed their 6 month probationary period the flight receipt will need to be provided at the start of their employment.
- Client will pay 5 days of accommodation in a hotel which can be extended further upon authorisation if the employee cant find accommodation within the first 5 days.
- they dont need to have iGaming experience but 12 years Digital Marketing experience and happy to relocate.
Remote Work :
No
Employment Type
Full Time
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