Customer Support ociate

Key Responsibilities:

Respond to customer queries and issues across multiple channels (phone email) within

servicelevel agreements ensuring high firstcontact resolution and customer satisfaction.

Maintain a knowledge base of current system capabilities troubleshooting techniques and

integrations by researching available resources.

Act as the voice of the customer providing feedback and insights in meetings and

brainstorming sessions to drive positive changes and improve the customer experience.

Operate CRM systems (Zendesk) and other internal software applications to manage

customer interactions and ticketing.

Resolve issues efficiently or escalate to appropriate teams when needed ensuring

compliance with internal policies.

Perform system integrations for clients and ensure confidentiality in customer agreements.

Stay current with healthcare industry trends and provide training on system capabilities as

needed.

Qualifications:

High school diploma or equivalent with 612 months of experience in customer support or

related roles.

Strong communication skills both verbal and written with an ability to handle high

pressure situations.

Proficiency in CRM software and strong multitasking abilities to navigate multiple systems.

Remote Work :

No