Customer Support - Dutch - Malta Qormi

Position: Customer Support

Location: Malta

Employment type: Fulltime (Hybrid/Remote)

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace by maintaining a positive empathetic and professional attitude towards the customers.
• Follow communication procedures and policies.
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Fluent in Dutch (C1) and have good knowledge of English.
• Flexible and able to make quick decisions in a dynamic environment.
• Conscientious and reliable commitment is one of our core values!
• Eagle eyed with great attention to detail.
• Empathy about people you will be working with securing the online safety our customers and their users.
• Ideally interested in marketplaces shared economy and new technology.
• Previous experience in content moderation customer care and/or online business is a plus.

BENEFITS:

• An opportunity to make a positive impact on the digital world by making the internet a safer place.
• A stimulating and rewarding job in a fastmoving innovative and international tech company.
• Career opportunities within a management or expert field.
• Additional vacation days.
• Free fruit tea and coffee if you prefer working in the office.
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
• Free day transport to the office from certain areas within Malta.
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships shops and taxis.
• Private Health Insurance eye care tests health and wellbeing professional support.
• Fun events great colleagues and a fresh playful workplace with a variety of cultures.

Shift Patterns

• Rotational shifts are from 7.00 am to 3.30 pm or 3.30 pm to midnight however these times could also vary if cover is required during other periods between 7 am and midnight eg 11 am to 7.30 pm with two days off during the week.
• During the training period in the office the candidates will work Monday to Friday the morning shift from 7:00 am to 3:30 pm.
• We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi Malta.