Application Support Engineer

The Role :

• Onsite in Mexico DF
  
• Contract Role Full Time

Were looking for an Application Support Engineer to help us support all our application products to keep availability follow observability procedures escalate findings to Development team and solve problem diving on code and tools used (Ruby Jboss containers Cloudwatch Grafana). Further this engineer will involves using awesome agile practices including crossfunctional collaboration with infrastructure and QA teams fast iteration cycles continuous integration continuous delivery and writing welltested code. This position is based in Mexico with possibility to attend meetings and work on clients offices ocassionally.

What you ll do

• Develops builds maintains and tests assigned technologies including associated software and hardware
  
• Resolves problems of moderate scopes as they arise and provides highlevel technical assistance to development programmers and customers to ensure proper performances
  
• Assists in implementation supports configuration and ensures standards process and procedures are in place
  
• Supports compliance posture which includes escalating potential concerns and implementing both risk mitigation plans and control functions
  
• Drafts and reviews status reports and performs implementation and troubleshooting activities updating project plans as required
  
• Supports business and process improvement initiatives proactively sharing ideas that may impact team performance
  
• May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
  
• Support implement and manage performance monitoring for our applications
  
• Consult with product and engineering on the operational requirements of software solutions
  
• Performs implementations to optimize platform performance efficiency and capacity
  
• May guide others on implementation and troubleshooting activities.
  
• Request proper authorizations to approve any manual transactions.
  
• Verify operations and balances confirm if any transactions need to be recorded in the Business Core.
  

Requirements

• Demonstrated initiative in building relationships with colleagues from multiple areas (QA Devops Governance Support Operation)
  
  
• 3 years of relevant exposure to development of design technology and process standards
  
  
• 3 years exposure to working with teams that span multiple geographies and time zones
  
  
• 3 years Experience in Ruby
  
  
• 2 years of experience with AWS services
  
  
• Experience with Cloudwatch Grafana tools
  
  
• Experience with optimizing database performance AWS RDS