Customer Success Manager
Posted on :
30-08-2024
Employer Active
1 Vacancy
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Job Description
As a Customer Success Manager you will be responsible for ensuring that our customers achieve their desired outcomes while using LikeCard products or services. This role involves building strong relationships with customers understanding their needs and helping them maximize the value of our offerings. The ideal candidate will be proactive customerfocused and a natural problem solver with a passion for delivering exceptional service.
In this role your key responsibilities are:
- Identify opportunities to improve the customers experience
- Develop and implement customer success plans
- Manage the customers account and ensure that they are getting the support they need
- Track and report on customer performance metrics
- Process and close monitoring clients payment refunds and review account adjustments resolve client discrepancies and short payments small balance write off delinquency notices customer reconciliations and processing credit memos.
- Work with other departments within the company to ensure that the customers needs are met
- Stay uptodate on the latest trends in customer success
- Represent the company to the customer
Requirements
- Bachelors degree in business marketing or a related field
- English Language proficiency.
- 4 years of experience in customer success sales or account management in the ecommerce industry.
- Strong communication interpersonal and organizational skills.
- Proven success rate at levels above sales quota.
- Proven ability to drive the sales process from plan to close
- Strong business sense and industry expertise
- Ability to identify and solve customer problems
- Ability to work independently and as part of a team
- Ability to manage multiple projects simultaneously
Benefits
- Medical Insurance
- Social Insurance
- Incentive Scheme
Employment Type
Full Time
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