Inbound Customer Sales Customer Service
Inbound Customer Sales Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Service Partners will perform the following for the program:
- Delivering an elevated modern luxury experience on incoming calls from customers.
- Responsibilities include supporting customers who contact for reasons such as:
- Placing an order
- Checking an order status
- Inquiring about a repair
- Seeking product information/recommendations
- Resolving an issue
- Soft sales are required
Requirements
- Respond to incoming contacts from customers in a professional and efficient manner.
- Maintain knowledge and ability to articulate the brand products policies and procedures effectively.
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
- Mitigate customer escalations through effective decisionmaking and problemsolving skills.
- Leverage multiple systems and tools to handle customer contacts effectively.
- Simultaneously handle multiple tasks including contact handling and data processing.
- Passion for working within a group environment that delivers exceptional customer experiences.
- Demonstrated customer service skills preferably in a retail and/or contact center environment.
- Effective decisionmaking problemsolving and followup skills.
- Excellent verbal and written business communication skills.
- Ability to multitask in a fastpaced environment and handle shifting priorities.
- Strong attention to detail.
- Intermediate computer skills including proficiency in Windows navigation and MS Office.
- Luxury retail experience
Benefits
- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
Employment Type
Full Time
