Villa Host Hilton Salwa

A Villa Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Villa Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Villa Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Shows presence in the lobby area acting as a point of reference for guests. Greets guests immediately with a friendly and sincere welcome.
• Responds to inquiries with accurate information regarding hours of outlet operation, direction to local attaractions, or meeting rooms,car rentals and airline shuttle,etc accoring to individual.