Help Desk Supervisor

Our innovative and growing company is searching for experienced candidates for the position of help desk supervisor.

Responsibilities
• Serves as an active and engaged participant of the IT Management team
• This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence and be able to display behaviors and a commitment to the organization’s core values
• Leads a team of employees in providing software training and subject matter expertise in Windows, Microsoft Office, Acrobat and other applications
• Manage all aspects of Training team performance, including directing, mentoring, and coaching training staff
• Monitor day-to-day analyst input within Remedy ticket system
• Coordinate with Service Desk leads to execute complex tasks
• Perform duties as a services and asset manager for JCON
• Manages team of 3 technicians
• Checking queues in the Remedy Database
• Compile information from Generated Reports for inventory purposes