Service Scheduler
Posted on :
29-08-2024
Employer Active
1 Vacancy
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Job Description
Key Purpose of the Job
To organize and manage teams of service engineers daily diaries. To provide efficient planning of corrective preventative and project works.
Key Job Responsibilities
Efficiently managing service engineer s daily diaries
Monitor and report engineer PDA utilization
Monitor Awaiting parts Parts in and Further action queues.
Request parts as required and arrange reattendance of further action calls
Arranging new ETA with customer if joint meet fails
Liaising with engineers to ensure deadlines are kept
Chase part codes with REM or Supervisors
Order plant hire where applicable
Taking calls and booking maintenances and corrective calls along with any other business enquiries
Liaise with Project Department on project Scheduling.
Advise customers of ETA s where required
Meeting KPI s SLA s and daily targets.
Ensure all work is produced in a timely manner well presented and error free
To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
Ensure line manager and REM are made aware of developments problems and other issues affecting the performance of service department
Cover Scheduling administration duties as required
Requirements
Essential requirements for the job
Excellent administration skills
Excellent coordination skills and highly organised.
Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
Proven track record of good organisational skills (including time management prioritising)
Ability to work under pressure
Excellent interpersonal skills and able to build and maintain relationships at all levels.
Excellent communication skills verbal and written.
Be a good team player willing to provide cover and support where necessary.
Clear geographical skills
Selfmotivated
Benefits
Supportive and Collaborative Environment
Company Health Care Plan
Company Pension
Life Insurance
25 days holiday plus Bank Holidays
Development Opportunities
Referral Scheme
Employee Recognition Scheme
Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
Cycle to Work Scheme
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Employment Type
Full Time
Key Skills
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