Collection Executive

Payment Collection:

• Follow up with clients regarding overdue payments through calls emails and visits if necessary.
  
• Ensure timely collection of installment payments maintenance charges and any other dues related to real estate transactions.
  
• Keep a record of all communications with clients regarding outstanding payments.
  

Client Interaction:

• Address client queries and concerns related to payment schedules due amounts and late fees.
  
• Provide clients with clear information on payment options and negotiate payment plans if necessary.
  
• Maintain a professional and positive relationship with clients to facilitate smooth payment collection.
  

Documentation and Reporting:

• Maintain accurate and uptodate records of all collections including receipts payment schedules and correspondence with clients.
  
• Prepare daily weekly and monthly collection reports for review by senior management.
  
• Assist in the preparation of legal documents for cases of nonpayment if required.
  

Coordination with Internal Teams:

• Work closely with the Accounts and Sales teams to ensure accurate billing and reconciliation of client accounts.
  
• Coordinate with the legal department for initiating legal proceedings in case of default.
  

Recovery Process:

• Identify and escalate problematic accounts to the Collection Manager for further action.
  
• Implement recovery strategies including legal action for severely overdue accounts.
  
• Liaise with collection agencies if needed for external recovery efforts.
  

Compliance:

• Ensure all collection activities comply with relevant legal and regulatory requirements.
  
• Adhere to the company s policies and procedures regarding payment collection and client interaction.
  

Requirements

Qualifications and Skills:

• Bachelor s degree in Finance Accounting Business Administration or related field.
  
• Proven experience in collections preferably in the real estate industry.
  
• Strong communication and negotiation skills.
  
• Proficiency in using financial software and CRM systems.
  
• Ability to handle sensitive and confidential information with integrity.
  
• Problemsolving skills and ability to work under pressure.
  
• Strong in Microsoft Office (Word Excel ...)

Experience:

• 24 years of experience in a similar role preferably within the real estate sector.
  
• Experience in dealing with clients and managing overdue accounts.