ITSM yst ISO 20000 - 27001 Riyadh - Entry Level
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Perform planning design and implementation of ITIL ISO/IEC standards processes/procedures/policies/Controls (including SMS ISMS BCMS QMS) to meet evolving and changing needs of clients and provide assessment design and redesign and implementation solutions for clients.
- Analyse and identify recommendations for enhancements based on ITIL and ISO/IEC standard requirements & practices across different domains.
- Improve existing IT and management systems practices and identify key operational measurements to use for process/procedure improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.
- Conduct gap analysis and maturity Assessments highlighting current state future state client needs best practices and competition.
- Facilitating and documenting IT processes/procedure design workshops
- Understand client needs and match them to relevant unit services or products.
- Deliver training and awareness sessions for different standards and management domains
- Develop with coordination with unit head RFPs and Technical Proposals
- Participate in Alnafitha toolkit s design and development. Develop standards templates and procedures to aid in the development of the required work products.
Requirements
Requirements
- To excel in this position you will need to:
- Bachelors Degree in Computer science or Equivalent
- High sense of responsibility and ownership acting like an owner in what you do.
- Exceptional communication and presentation skills
- Proven people management and leadership skills
- Love being the first line of support and troubleshooting issues
- Strong analytical skills to investigate and resolve customer support tickets
- Able to multitask efficiently under time pressure
- Able to work with cutting edge technology and assimilate information rapidly
- Previous experience in managing customer focused teams
- Proven experience in managing a service and support focused team culture
- Ability to maintain composure during stressful situation
- Fluent in Arabic and English.
- Working Conditions:
- Business travel could be required up to 50% covered by the company.
Requirements Qualifications To excel in this position, you will need to: Certification Requirements: Bachelor's Degree in Computer science or Equivalent Personal Skills: High sense of responsibility and ownership, acting like an owner in what you do. Exceptional communication and presentation skills Proven people management and leadership skills Love being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Previous experience in managing customer focused teams Proven experience in managing a service and support focused team culture Ability to maintain composure during stressful situation Fluent in Arabic and English. Working Conditions: Business travel could be required up to 50% [covered by the company].
Employment Type
Full Time
