Head Waiter

Position: Head Waiter

Responsibilities:

1. Dining Service Management: Supervise and coordinate all aspects of the dining service including restaurant operations buffet service and special dining events ensuring smooth and efficient service delivery.
2. Guest Relations: Provide personalized and attentive service to guests creating a welcoming and comfortable dining environment. Address guest inquiries concerns and special requests in a professional and prompt manner.
3. Team Leadership: Lead and motivate a team of wait staff providing guidance training and ongoing support to ensure highquality service and a positive work environment.
4. Service Standards: Maintain and uphold service standards ensuring consistency attention to detail and adherence to established protocols enhancing the overall guest experience.
5. Food and Beverage Knowledge: Possess comprehensive knowledge of the menu offerings including ingredients preparation methods allergens and special dietary requirements to assist and advise guests in their dining choices.
6. Order Taking and Processing: Oversee the ordertaking process ensuring accuracy and efficiency in recording and relaying guest orders to the kitchen and bar staff.
7. Upselling and Promotion: Encourage upselling techniques among the wait staff to enhance revenue generation. Promote specials signature dishes and beverage pairings to maximize guest satisfaction and sales.
8. Conflict Resolution: Handle guest complaints or concerns professionally striving to resolve issues promptly and to the guests satisfaction. Escalate complex matters to the appropriate supervisor or management as needed.
9. Hygiene and Safety: Enforce and maintain strict hygiene and safety standards including food handling sanitation and responsible alcohol service in compliance with relevant regulations and company policies.
10. Administrative Tasks: Complete administrative duties such as shift reports inventory control ordering supplies and other related tasks to ensure smooth operations.

Qualifications:

1. Experience: Proven experience as a Head Waiter or in a similar supervisory role in a fine dining restaurant upscale hotel or cruise ship. Previous experience in a multicultural and fastpaced environment is advantageous.
2. Food and Beverage Knowledge: Strong knowledge of food and beverage service including fine dining etiquette wine service cocktail preparation and menu presentation.
3. Leadership Skills: Excellent leadership and interpersonal skills to inspire and motivate a team of wait staff. Ability to delegate responsibilities provide constructive feedback and maintain a positive work environment.
4. Customer Service: A genuine passion for providing exceptional customer service. Strong communication and problemsolving skills to address guest inquiries complaints and special requests effectively.
5. Multilingual Skills: Proficiency in English is required. Additional language skills are highly desirable especially those commonly spoken by cruise ship guests.
6. Adaptability: Ability to work flexible hours and adjust to changing schedules including evenings weekends and holidays. Willingness to work on different cruise ships and accommodate varying itineraries.
7. Organizational Skills: Strong organizational and time management abilities to handle multiple tasks and prioritize effectively in a fastpaced environment.
8. Hygiene and Safety Consciousness: Understanding and adherence to hygiene and safety standards including food safety protocols sanitation practices and responsible alcohol service.
9. Certification: Possession of relevant certifications in food safety responsible alcohol service or hospitality is advantageous.
10. Positive Attitude: A positive and professional demeanor with a genuine passion for hospitality and a commitment to guest satisfaction.

Remote Work :

No