Call Center Agent
Posted on :
28-08-2024
Employer Active
1 Vacancy
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Job Description
Communicating with customers & respond promptly and professionally to customers inquiries through various channels via (phone email chat & inperson ..)
Processing orders requests forms & applications.
Providing feedback on the efficient customer services process.
Recording new customers leads on Customer Relationship Management (CRM) system.
Investigate and resolve customers issues and complaints providing solutions that meet or exceed customers expectations.
Maintain a thorough understanding of company products services and policies to provide accurate information and assistance.
followup on unresolved issues or pending requests to ensure customer satisfaction.
Gather customer feedback and report trends or recurring issues to management for continuous improvement.
Work closely with other team members and departments to address customer needs and enhance the overall service experience.
Responsible for monitoring Amlak s social media pages and reporting any problems.
Participates in needed marketing and market researches from Marketing Department.
Processing orders requests forms & applications.
Providing feedback on the efficient customer services process.
Recording new customers leads on Customer Relationship Management (CRM) system.
Investigate and resolve customers issues and complaints providing solutions that meet or exceed customers expectations.
Maintain a thorough understanding of company products services and policies to provide accurate information and assistance.
followup on unresolved issues or pending requests to ensure customer satisfaction.
Gather customer feedback and report trends or recurring issues to management for continuous improvement.
Work closely with other team members and departments to address customer needs and enhance the overall service experience.
Responsible for monitoring Amlak s social media pages and reporting any problems.
Participates in needed marketing and market researches from Marketing Department.
Requirements
University degree.
Familiar with internet browsing.
Good computer skills (excel word).
02 years of experience.
Key Skills & Competencies
- Excellent interpersonal and communication skills.
- Strong problemsolving abilities and attention to detail.
- Proficiency in handling administrative tasks.
- Friendly and approachable demeanor.
- Strong organizational skills and multitasking capability.
- Empathetic and patient attitude towards customer needs.
- Deep knowledge of a company s products or services.
- Update every time about the news about the company.
Employment Type
Full Time
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