Key Account Manager

We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Key Account Manager to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels and ensure proper followup to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet clients objectives.
• Identify and implement new strategies for increasing customer satisfaction loyalty and retentions by going above and beyond expectations
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

• Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service
• Proficient in English
• Techsavvy and computer literate
• Excellent communication and interpersonal skills
• Handson and a positive attitude
• Team player with a high level of energy and able to work independently

Remote Work :

No