Dutch Speaking Customer Advisor

We are a leading firm in the finance industry renowned for our commitment to delivering outstanding financial services and innovative solutions. As part of our expansion efforts we are seeking a motivated and customeroriented Dutch Speaking Customer Advisor to join our team in Madrid. This role offers an exciting opportunity to be part of a dynamic environment where your contributions will be recognized and you will have excellent opportunities for professional growth.

Position Overview:

As a Dutch Speaking Customer Advisor you will be a key player in delivering exceptional service to our Dutchspeaking clients. Your main duties will include managing client inquiries resolving issues and providing support related to our financial products and services. This role is based onsite in our Madrid office where you will work closely with a dedicated team to ensure highquality customer support and contribute to our success in the finance sector.

Key Responsibilities:

• Client Interaction: Provide professional and prompt assistance to Dutchspeaking clients through various channels such as phone email and chat addressing their inquiries and concerns effectively.
• Issue Resolution: Identify and resolve client issues in a timely manner ensuring all concerns are addressed to the clients satisfaction.
• Product Expertise: Acquire and maintain indepth knowledge of our financial products and services to deliver accurate and helpful support.
• Effective Communication: Maintain a courteous and professional tone in all client communications building strong relationships and ensuring a high level of client satisfaction.
• Accurate Documentation: Record detailed information about client interactions feedback and resolutions in our customer management system for accurate followup and tracking.
• Feedback Contribution: Share insights and feedback with management on recurring client issues and potential improvements to enhance our service quality.
• Collaborative Teamwork: Work collaboratively with colleagues and other departments to provide a seamless client experience and exchange best practices.
• Compliance: Follow company policies and procedures ensuring confidentiality and adherence to relevant regulations and standards.

Qualifications:

• Language Skills: Fluency in Dutch (both written and spoken) is essential with good proficiency in English for internal communication.
• Customer Service Experience: Previous experience in a customer service role is advantageous but not required. We are open to candidates with a strong willingness to learn and a customerfocused attitude.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information in a clear and empathetic manner.
• ProblemSolving Abilities: Strong analytical skills and the ability to effectively resolve client issues through critical thinking and proactive problemsolving.
• Technical Proficiency: Comfortable with computers and various software applications; familiarity with customer management systems is a plus.
• Adaptability: Ability to manage multiple tasks and perform well in a fastpaced environment while maintaining high attention to detail.
• TeamOriented: Collaborative spirit and the ability to work well with others to achieve team goals.

What We Offer:

• Competitive Salary: A competitive salary package that aligns with your experience and qualifications.
• Comprehensive Benefits: Health and life insurance plans to support your wellbeing and security.
• Career Development: Opportunities for career advancement and professional growth within a leading financial organization.
• Training and Support: Access to extensive training programs to develop your skills and advance your career.
• Positive Work Environment: A supportive and inclusive workplace where your contributions are valued.
• Modern Office: A contemporary office located in the vibrant city of Madrid equipped with all necessary amenities for a productive work environment.
• TeamBuilding Activities: Regular teambuilding events and social activities to foster a positive and cohesive work culture.
• Employee Benefits: Enjoy various perks including discounts on financial services and products.

If you are enthusiastic about customer service and ready to make a difference in a leading finance company we invite you to apply!

Remote Work :

No