LatAm Customer Support Specialist - 3037
LatAm Customer Support Specialist - 3037
Posted on :
27-08-2024
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Job Description
LOOKING FOR LATIN AMERICAN CANDIDATES RESIDING WITHIN LATIN AMERICAN REGIONS
Please submit your resume in ENGLISH otherwise your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Customer Support Specialist
Working hours: MF; 9:00 am 5:00 pm EST 9:00 pm to 5:00 am Philippine Time
Salary:USD
Key Responsibilities:
Please submit your resume in ENGLISH otherwise your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Customer Support Specialist
Working hours: MF; 9:00 am 5:00 pm EST 9:00 pm to 5:00 am Philippine Time
Salary:USD
Key Responsibilities:
- Payment Processing: Handle payment transactions update payment methods and manage autopay for tenants.
- Customer Communication: Follow up with leads and reservations via SMS email and phone to ensure a high level of customer service.
- Reservation Management: Accurately process leads reservations and moveins in a timely manner.
- Technical Support: Troubleshoot access issues using StorEDGE Gate Software and Davinci Lock System to ensure a seamless experience for tenants.
- Record Maintenance: Process check refund requests auction bids moveouts and transfers to keep records accurate and uptodate.
- Kiosk Operations: Be on standby for incoming Kiosk Calls and manage Rhombus Kiosk traffic.
- Tenant Assistance: Serve as the first point of contact for prospective tenants at Facility Kiosks that do not have a Field Account Manager.
- Handle inbound sales and customer service calls emails and chat inquiries.
- Improve sales objectives through unit rentals unit insurance and autopay
- Guide new customers through rental processes and agreements
- Make outbound calls to follow up on leads and customer requests
- Convert inquiries into rentals by effectively communicating the benefits of the company’s storage solutions.
- Address customer questions concerns and objections professionally and courteously.
- Assist customers with questions regarding their accounts payments billing and contracts.
Qualifications:
- High school diploma or equivalent.
- Minimum of one year of experience in customer service.
- Strong communication skills with the ability to multitask in a fastpaced environment.
- Proficient in troubleshooting technical issues.
- Competent in using computer systems and applications.
- Flexible schedule with weekend availability.
- Prior experience in storage management is preferred.
Employment Type
Full Time
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