LatAm Customer Support Specialist - 3037

• Payment Processing: Handle payment transactions update payment methods and manage autopay for tenants.
• Customer Communication: Follow up with leads and reservations via SMS email and phone to ensure a high level of customer service.
• Reservation Management: Accurately process leads reservations and moveins in a timely manner.
• Technical Support: Troubleshoot access issues using StorEDGE Gate Software and Davinci Lock System to ensure a seamless experience for tenants.
• Record Maintenance: Process check refund requests auction bids moveouts and transfers to keep records accurate and uptodate.
• Kiosk Operations: Be on standby for incoming Kiosk Calls and manage Rhombus Kiosk traffic.
• Tenant Assistance: Serve as the first point of contact for prospective tenants at Facility Kiosks that do not have a Field Account Manager.
• Handle inbound sales and customer service calls emails and chat inquiries.
• Improve sales objectives through unit rentals unit insurance and autopay
• Guide new customers through rental processes and agreements
• Make outbound calls to follow up on leads and customer requests
• Convert inquiries into rentals by effectively communicating the benefits of the company’s storage solutions.
• Address customer questions concerns and objections professionally and courteously.
• Assist customers with questions regarding their accounts payments billing and contracts.

Qualifications:

• High school diploma or equivalent.
• Minimum of one year of experience in customer service.
• Strong communication skills with the ability to multitask in a fastpaced environment.
• Proficient in troubleshooting technical issues.
• Competent in using computer systems and applications.
• Flexible schedule with weekend availability.
• Prior experience in storage management is preferred.