Provide technical support to endusers for the ERP system. Troubleshoot issues provide solutions and escalate problems as needed. Document support requests and resolutions.Requirements
Diploma or degree in Information Technology or related field.
3 years of experience in IT support with a focus on ERP systems.
Strong troubleshooting and communication skills.
Experience with support ticketing systems.
Matric and diploma / Degree in computer science, information systems, or a related field. EXPERIENCE (PRACTICAL ON-THEJOB EXPERIENCE) 3-5 years experience administering an ERP system. Experience with ERP Systems advantageous Experience in, report writers, SQL, workflow, and UML modelling advantageous. Must have experience managing projects, setting up, deployment of information systems. Experience in Microsoft 365 products and Business reporting Tools/Solutions will be advantageous KEY COMPETENCIES Knowledge (what must I know): Computer Literate Excel ERP systems Skills and Abilities (what must I be able to do / display) Have a good understanding of business processes and the documentation thereof. Excellent communication and interpersonal skills Ability to work independently and as part of a team