Support Operations Specialist

(RemoteWFH)

Objectives of this role

• Develop and implement departmentwide quality control measures
• Recommend new procedures for increasing the efficiency of daytoday operations
• Maintain communication with operations manager staff members and vendors to ensure adherence to protocols across key touch points
• Assist the operations manager in developing planning and coordinating operational activities
• Oversee inventory management practices and improve them when necessary
• Ensure that operations are in legal compliance with local and national regulations

Responsibilities

• Monitor daytoday operations report on performance and recommend actionable improvements when necessary
• Order supplies and manage inventory coordinating with accounting and finance departments to adhere to budget
• Create procedures and protocols (such as checklists) and distribute to staff
• Communicate and coordinate with employees (including executive operations team) and vendors
• Onboard and train new employees to ensure that they adhere to standard operating procedures

Required skills and qualifications

• Proven organizational skills including time management
• Project management experience
• Strong analytical and problemsolving skills
• Selfsufficiency and an ability to work with minimal supervision
• Strong verbal and written communication skills
• Attention to detail

Preferred skills and qualifications

• Two or more years of experience in an operational or similar role
• Proficiency with Microsoft Excel and other productivity applications and platforms