IT Systems Administrator

Responsibilities:

• Manage, configure, and maintain both on-premises and cloud-based server infrastructure, including physical servers, virtual machines, and cloud instances in platforms like Azure.
• Manage, configure, and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft Entra ID.

Microsoft Teams Administration:

• Manage team creation, deletion, and lifecycle.
• Configure team settings, including membership, guest access, messaging policies, and meeting options.
• Implement data loss prevention (DLP) policies for Teams chats and channels.
• Manage external access and guest user permissions within Teams.
• Monitor and troubleshoot Teams related issues, ensuring optimal performance and user experience.
• Stay up-to-date on the latest Teams features and functionalities, and implement them to enhance collaboration across the university.
• Implement security best practices for user accounts, data access, and overall Microsoft 365 environment.
• Monitor system health, performance, and capacity, and proactively identify and resolve any issues.
• Perform user provisioning, de-provisioning, and manage user permissions within Microsoft 365.
• Automate routine tasks using scripting languages like PowerShell.
• Perform server maintenance tasks, including patching, updates, and disaster recovery procedures.
• Experience with server hardware troubleshooting, including diagnosing and resolving common hardware failures.
• Possess a strong understanding of server operating systems, such as Windows Server and Linux.
• For cloud-based infrastructure, demonstrate experience with cloud service provider Microsoft Azure, including VM management, storage solutions, and networking.
• Troubleshoot technical problems related to Microsoft 365 services and provide support to faculty, staff, and students.
• Stay up to date on the latest Microsoft 365 features and functionalities, and implement them to improve efficiency and user experience.
• Document system configurations, procedures, and troubleshooting steps.
• Collaborate with other IT professionals to ensure seamless integration of Microsoft 365 with other university systems.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Microsoft Certified Azure Administrator Associate
• Microsoft 365 Administrator Expert
• Microsoft Teams Administrator Associate
• Identity and Access Administrator Associate
• Red Hat Certified System Administrator (RHCSA) (for Linux experience)
• CompTIA Server+
• Additional relevant IT certifications are a plus.