Performance Analyst
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4 - 6 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Develop performance metrics and benchmarks for IT services and ensure adherence to these standards.
- Initiate service improvement actions based on analytical trends.
- Manage incident escalation processes to adhere to SLA parameters.
- Assist with system upgrades and implementations by analyzing system requirements.
- Ensure IT processes comply with relevant laws and regulations and prepare compliance reports.
- Monitor network performance, identify bottlenecks, and suggest improvements.
- Conduct regular maintenance health checks and verify system backups.
- Predict future infrastructure needs and plan capacity based on data analysis.
- Optimize infrastructure design in collaboration with IT teams.
Employment Type
Full-time
