Job Overview:
We are looking for a proactive and detailoriented Junior Dispatcher to support our USA trucking operations. This role involves coordinating transportation activities communicating with drivers and brokers and ensuring the timely delivery of shipments. The position offers a base pay of $100 per week with the opportunity to earn up to an additional $120 per week as a performancebased bonus.
Key Responsibilities:
- Dispatch Coordination: Assist in scheduling and routing shipments to ensure efficient and timely deliveries.
- Driver Interaction: Maintain regular communication with drivers providing instructions updates and support throughout their routes.
- Broker Communication: Engage with brokers to provide shipment updates address inquiries and resolve any issues related to transportation.
- Issue Resolution: Address and resolve transportation issues or delays by coordinating with drivers brokers and internal teams to find effective solutions.
- Documentation: Ensure accurate and timely completion of all relevant dispatch and transportation documentation.
- Reporting: Monitor dispatch operations and prepare reports on performance issues and overall efficiency.
- Customer Support: Provide excellent service to clients and stakeholders addressing their needs and ensuring high levels of satisfaction.
Qualifications:
- Fluency: Proficiency in English both written and verbal.
- Experience: Experience with cold calling sales or a related field is preferred. Advantageous to have experience in trucking or afterhours driver support.
- Technical Requirements:
- Internet Connection: Reliable highspeed internet connection.
- Headset: Highquality headset with clear audio (no distortion).
- Computer Specifications: Adequate computer with good RAM; slow or outdated equipment will not be suitable. Technical requirements will be assessed during the interview process.
- Communication Skills: Strong verbal and written communication skills with the ability to effectively interact with drivers brokers and internal teams.
- Organizational Skills: Excellent organizational abilities with the capacity to manage multiple tasks and priorities efficiently.
Working Hours:
- Main business hours are based on Chicago time.
Compensation:
- Base Pay: $100 per week
- Bonus: Up to $120 per week based on performance.