Call Center Agent

Overview:

Key Responsibilities:

• Answering incoming calls and addressing customer inquiries or concerns.
• Handling customer complaints or escalations with professionalism and empathy.
• Providing information about products or services.
• Processing orders forms and applications.
• Resolving customer issues using effective problemsolving skills.
• Following communication scripts to ensure consistency and accuracy.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Identifying and escalating priority issues.
• Building sustainable customer relationships.
• Keeping records of customer interactions transactions comments and complaints.
• Documenting details of inquiries comments and actions taken.
• Meeting personal/team qualitative and quantitative targets.
• Adhering to all company policies and procedures.
• Contributing to team effort by accomplishing related results as needed.
• Maintaining a positive empathetic and professional attitude toward customers.

Required Qualifications:

• High school diploma or equivalent.
• Prior experience in a customer service role.
• Excellent communication skills both verbal and written.
• Strong active listening skills.
• Ability to handle stressful situations appropriately.
• Proficiency in relevant computer applications.
• Ability to type quickly and accurately.
• Knowledge of customer service principles and practices.
• Good data entry and typing skills.
• Ability to work in a fastpaced environment.
• Effective problemsolving abilities.
• Ability to adapt to different personality types.
• Strong time management and organizational skills.
• Fluency in Language may be required depending on the customer base.
• Experience with CRM systems is a plus.

communication,customer service,microsoft office