Team Manager - Contact Centre Banking LOB
Team Manager - Contact Centre Banking LOB
Posted on :
23-08-2024
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1 Vacancy
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Job Description
Job Title: Team Manager Contact Centre (Banking LOB)
Location: Chennai Karapakkam
Industry: Banking
Position: 1 Opening
Job Description:
We are seeking an experienced Team Manager for our Chennai Contact Centre specializing in
Banking LOB (Line of Business). The ideal candidate should have a strong background in
managing teams within a contact centre environment specifically in phone banking or contact
centres from leading banks such as HDFC Citi Kotak Axis Standard Chartered ICICI HSBC
Yes Bank or IDFC.
Key Responsibilities:
1. Team Management:
Manage and lead a team of 3 to 4 Team Leaders.
Ensure the effective performance of the teams by providing guidance support and training.
Monitor and drive the overall performance metrics and KPIs of the team leaders and their
respective teams.
2. Sales Leadership:
Drive sales initiatives and achieve targets within the contact centre.
Implement sales strategies to improve the overall sales performance.
Ensure the team is motivated and aligned with the sales goals of the organization.
3. Operational Excellence:
Ensure the smooth operation of the contact centre addressing any issues or challenges that
arise.
Collaborate with other departments to optimize processes and improve customer experience.
Maintain high levels of customer satisfaction by ensuring that the team delivers quality
service.
4. Communication:
Maintain effective communication with team members senior management and clients.
Ensure that the team is informed of any updates changes or new initiatives.
Qualifications:
Experience:
At least 2 to 3 years of experience as a Team Manager in a contact center or phone banking
role within the specified banks (HDFC Citi Kotak Axis Standard Chartered ICICI HSBC Yes
Bank or IDFC).
Sales Experience:
Proven track record in driving sales within a contact center environment.
Communication Skills:
Excellent communication skills in both English and Hindi are mandatory.
Additional Requirements:
Strong leadership and team management skills.
Ability to work in a fastpaced environment and handle multiple priorities.
A proactive approach to problemsolving and decisionmaking.
Note: Candidates must have experience in the contact center or phone banking roles from the
specified banks. Candidates with branch or backend process experience will not be considered.
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Employment Type
Full Time
Key Skills
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