Customer Onboarding Specialist
Customer Onboarding Specialist
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
About Wooqer
Wooqer is an App for businesses to digitize frontline operations trusted by brands like PVR Cinemas Skechers Pantaloons Lenskart Barista Dominos and others. Our realtime mobilefirst app and DIY platform is purposebuilt to empower retail leaders to digitize frontline operations compliance audits data collection and team communications with intuitive reports enabling faster decisions and visibility.
100000 retail stores & restaurants use Wooqer in 21 countries to share guidelines set expectations measure compliance and build accountability among 250000 users in 11 languages leading to both topline and bottomline impact.
Culture & People
At Wooqer our culture is a blend of success and happiness. We believe that making people happy is the first step towards making them successful. Were passionate about hiring individuals who are not just skilled but also share our mission and values. We prioritize attitude over skill and encourage unconventional talent to flourish in critical roles.
We trust our team to own their outcomes which is why we have a flat hierarchy and unlimited paidtimeoff policy. We focus on delivering results without excuses embodying our core value of Ownership. Our peoplecentric culture prioritizes happiness both within our team and for our customers vendors and investors.
If youre aligned to the mission and culture of the organisation and would like to be part of a team thats passionate about creating success and happiness every day dont wait to apply.
Were an onsite team working from our office in Bellandur Bangalore.
About Role
The onboarding Specialist will lead the seamless onboarding of clients providing tailored training support and documentation while continually improving processes analyzing data and fostering collaboration to ensure client satisfaction and product proficiency.
What you ll do:
- Seamless Onboarding: Lead endtoend onboarding for clients ensuring a positive first impression.
- Tailored Training: Develop and deliver custom training programs via webinars and engaging materials.
- Client Support: Provide dedicated support during onboarding acting as a reliable point of contact.
- Product Expertise: Master our products to effectively train and facilitate clients creating their workapps (processes) on Wooqer.
- Process Innovation: Continuously refine onboarding processes for efficiency and client satisfaction.
- Client Feedback: Gather and leverage client feedback for continuous improvement.
- Collaboration: Work closely with sales customer success and product teams for a cohesive onboarding experience.
About you:
- Project Management Experience: Good at planning and proficiency in setting goals defining project scope managing resources and ensuring timely delivery while meeting objectives and client expectations.
- Data Wrangling and Validation skills: Proficient in data collection cleaning and validation techniques.
- Presentation Skills: Strong communication and presentation abilities to convey complex ideas datadriven insights and project progress effectively to diverse audiences.
- Relationship Building: Proficient in building and nurturing professional relationships with clients colleagues and stakeholders. Effective at establishing trust understanding needs and maintaining positive connections that contribute to successful collaborations and longterm partnerships.
onboarding,training,project management,collaboration,customer,happiness
Employment Type
Full Time
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