Position: Relationship Manager
Roles and Responsibilities:
- Ensure 100% accurate valuation by capturing correct cartage applying proper stone deduction and preventing spurious/unacceptable ornaments.
- Adhere to high ethical standards and comply with Companys policies and procedures including KYC adherence.
- Verify customer KYC details and complete online registration processes.
- Coordinate with the Manager and stakeholders for loan approval.
- Attract new customers and maintain relationships with existing customers to generate renewal and referral business.
- Resolve customer queries and concerns during the loan processing stage.
- Participate in business development activities to enhance the brand visibility of company Gold Loan in the catchment areas and generate leads for potential customers.
Required Qualifications and Skills:
- Graduate with 12 years of experience in Gold Appraisal Valuation Checking and Handling.
- Excellent communication skills in the local language and basic proficiency in English.
- Possession of a twowheeler and a valid driving license is mandatory.
Additional Requirements:
- Demonstrated ability to work independently and as part of a team.
- Strong problemsolving skills and attention to detail.
- Customeroriented with a commitment to providing excellent service.
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