CRM - Luxury Real Estate Customer handling experience

Overview:

Key Responsibilities:

• Build and maintain strong relationships with luxury real estate clients
• Understand client needs and provide personalized solutions
• Ensure seamless communication and coordination between clients sales and marketing teams
• Resolve client issues and escalations effectively and promptly
• Manage and update client databases and CRM systems
• Collaborate with the sales team to meet client satisfaction and sales targets
• Coordinate and oversee client events and networking activities
• Stay updated on luxury real estate market trends and industry developments
• Prepare regular client reports and feedback analysis
• Develop and implement customer retention strategies
• Implement and maintain high standards of customer service
• Provide guidance and support to junior customer service professionals
• Ensure compliance with industry regulations and standards
• Conduct client satisfaction surveys and gather feedback
• Participate in training programs to enhance customer relationship management skills

Required Qualifications:

• Bachelors degree in Business Administration Marketing or related field
• Proven experience in customer relationship management within the luxury real estate industry
• Demonstrated success in managing high net worth clients
• Excellent communication and interpersonal skills
• Strong problemsolving and conflict resolution abilities
• Indepth understanding of luxury real estate market trends and customer preferences
• Proficiency in CRM software and Microsoft Office suite
• Ability to work effectively in a fastpaced dynamic environment
• Exceptional organizational and time management skills
• Keen attention to detail and accuracy
• Ability to maintain confidentiality and professionalism at all times
• Proactive and resultsdriven mindset
• Flexibility to travel and attend client meetings and events as needed
• Professional certifications in customer relationship management is a plus
• Fluency in multiple languages is advantageous

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