Relationship Officer

Overview

Key responsibilities

• Developing and maintaining relationships with clients
• Understanding client needs and offering solutions
• Acting as the point of contact for clients
• Providing excellent customer service
• Identifying new business opportunities with existing clients
• Collaborating with sales and marketing teams
• Monitoring customer accounts
• Resolving client concerns and issues
• Meeting sales targets
• Preparing reports on client accounts
• Attending networking events
• Keeping up to date with industry trends
• Implementing strategies for client retention
• Participating in sales meetings and training sessions
• Contributing to the development of marketing strategies

Required qualifications

• Bachelor s degree in Business Administration Marketing or related field
• Prior experience in sales or customer service
• Proven track record of meeting sales targets
• Excellent communication and interpersonal skills
• Strong negotiation and networking abilities
• Ability to build rapport with clients
• Proficiency in CRM software and MS Office
• Excellent time management and organizational skills
• Problemsolving and critical thinking skills
• Adaptability and resilience in a fastpaced environment
• Knowledge of market trends and industry regulations
• Ability to work independently and within a team
• Highly motivated and resultsdriven
• Customercentric mindset and focus
• Certifications in sales or customer relationship management (CRM) is a plus

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