Service Technician

• Diagnostic and Troubleshooting: Perform diagnostic tests to identify issues with EV scooters. Troubleshoot electrical mechanical and softwarerelated problems to determine root causes.
• Repair and Maintenance: Conduct repairs and maintenance tasks on EV scooters including battery replacements brake adjustments tire changes and software updates. Ensure all work is performed according to manufacturer guidelines and safety standards.
• Vehicle Inspection: Perform routine inspections to assess the condition of EV scooters. Check for wear and tear damages and potential safety hazards. Recommend necessary repairs or replacements.
• Customer Service: Interact with customers to understand their concerns and provide technical assistance. Explain repair options costs and timelines clearly. Ensure a positive customer experience throughout the service process.
• Parts Replacement: Replace faulty or wornout parts such as motors controllers brakes lights and other components. Maintain an inventory of spare parts and coordinate with suppliers for timely procurement.
• Software Updates: Install and update software systems in EV scooters to ensure optimal performance reliability and compatibility with new features or improvements.
• Safety and Compliance: Adhere to safety protocols and regulations while performing repairs and maintenance tasks. Ensure that EV scooters meet safety standards and legal requirements.
• Documentation: Maintain accurate records of service activities repairs performed parts used and customer interactions. Complete service reports and documentation for recordkeeping and analysis.
• Quality Assurance: Perform quality checks on completed repairs and maintenance tasks to ensure that EV scooters are functioning correctly and reliably. Conduct test rides or inspections to verify repairs.
• Continuous Learning: Stay updated with EV scooter technology advancements new models and manufacturer guidelines through training programs workshops or selfstudy. Apply new knowledge and skills to improve service delivery.

• Strong knowledge of electric vehicle systems including batteries motors controllers and charging systems. Familiarity with diagnostic tools and software for troubleshooting.
• Typically requires a high school diploma or equivalent. Additional technical training or certifications in automotive technology electrical systems or EV maintenance is advantageous.
• Strong interpersonal and communication skills to interact professionally with customers understand their needs and provide satisfactory solutions.

maintenance,customer,reliability,software