PMax-PE

Job Role: PMaxPE

Required Experience: 011

Job Description:

A PMax associate role is to be the daytoday point of contact for all Google Ads campaigns.

It requires great customer service skills and they should be able to manage multiple clients in a fastpaced

environment. This role works closely with Sales Advertisers Creative Agencies Media Agencies Trafficking

Team and Quality Assurance Specialists.

Campaign Management Services is divided into three regions APAC (Asia Pacific Region) AMER ( American

Region CA NAM and LATAM) and EMEA (Europe Middle East and Africa Region).

Responsibilities:

Resolve high volume of support requests from internal sales teams in a fast precise and professional manner;

mostly through Email and chat

Develop mastery of the product and use this to resolve support requests and escalate if necessary

Identifying the most efficient solution and escalating bugs & technical issues

Identify process gaps and proactively suggest improvements

Required Qualifications:

C1 Versant Score or higher Strong in verbal and written English communication

Completed regular Bachelor's degree with strong academic record

An ability to work organizational deadlines and KPI’s

Demonstrated creative problemsolving approach and strong analytical skills despite the ambiguity of workflows

or instructions

Proven ability to balance multiple priorities and strong attention to detail

Ability to build and maintain effective customer relationships

Ability to interface with different internal and external teams to get things done

Proven ability to make decisions based on the best interests of customers as well as the technical

Must be able to work in 24/7 business hours