Moderation Trainer

We are seeking 02 experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role your main responsibilities are:

Responsibility

• Conceptualize training sessions based on data and research;

• Create training strategies and initiatives;

• Test and review created training methods;

• Maintain a database of all training sessions;

• Instruct employee training and onboarding;

• Review employee performance and learning;

• Conduct training classes on policy/product;

• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Key skills and experience

• Bachelors degree in any related field;

• Vietnamese local; proficient in English 4 skills (at least C1 level);

• At least 12 years experience in training; solid training and coaching skills experience;

• Experience working in the BPO industry is a plus;

• Training Needs Analysis knowledge and/ or experience is a plus;

• Proficient skills with MS Office (Word Excel PowerPoint) Google Drive and Internet applications;

• Ability to communicate clearly and concisely both oral and in writing;

• Knowledge of people learning patterns to design programs with excellent efficiency;

• Personal traits and selfmanagement skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits

1. Salary and Benefits

• Attractive salary night shift allowance and annual salary review;

• Premium Healthcare and Mental Health Care service for you 100% covered by the company;

• Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check annual flu vaccination;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• International fun and professional working environment: Working closely with both experienced Vietnamese foreign experts and managers to promote services all over the world;

• An open and honest culture where people are valued treated fairly and trusted and empowered;

• Modern hardware (Laptop and other equipments provided);

• Free drinks (coffee tea etc.);

• Nap room for a quick rest;

• Training and career development opportunities: Continuous and professional training to fully develop your potential.

3. Working time:

• 5 shifts per week amounting to 40 hours arranged by the company;

• The detailed working hours are as following:

  • Trainer will follow class schedule basis availability;

  • Able to work on weekends and public holidays.

Working Location: Vinh Trung Danang

Remote Work :

No