Property Manager

Join our SmartRental team!

SmartRental Group is a young company with great dynamism dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience our activity focuses on hotels apartments hostels student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection Akeah Malacuna Live It Suio Evoca and Lemonade covering various vertical markets in the Living and Hospitality sector.

What will you do

Operational Management:

Oversee the daily operations of the Front Office Housekeeping Guest Services and Maintenance departments.

Ensure the smooth checkin checkout and billing processes for both shortterm and longterm guests.

Manage the scheduling staffing and workflow within the Rooms Division to maintain optimal productivity and service levels.

Coordinate with the Maintenance team to ensure that all guest apartments and common areas are wellmaintained and meet safety and cleanliness standards.

Guest Experience:

Ensure that all guest interactions are handled professionally and efficiently with a focus on delivering personalized service.

Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.

Monitor guest feedback through various channels (e.g. reviews surveys) and implement improvements based on feedback.

Develop and implement strategies to enhance the guest experience particularly for longterm residents.

Team Leadership & Development:

Recruit train and mentor staff within the Rooms Division fostering a culture of excellence and continuous improvement.

Conduct regular performance evaluations and provide ongoing coaching to team members.

Facilitate crosstraining between departments to ensure staff flexibility and operational coverage.

Promote a positive and collaborative working environment encouraging teamwork and communication among departments.

Financial Management:

Assist in the development and management of the Rooms Division budget focusing on cost control and revenue generation.

Monitor key performance indicators (KPIs) such as occupancy rates ADR (Average Daily Rate) and RevPAR (Revenue Per Available Room) and implement strategies to improve financial performance.

Oversee inventory management for the Rooms Division including linen amenities and cleaning supplies to optimize costs without compromising quality.

Compliance & Quality Assurance:

Ensure that all operations within the Rooms Division comply with company policies local regulations and industry standards.

Conduct regular inspections of guest apartments and public areas to ensure cleanliness functionality and safety.

Maintain uptodate knowledge of health and safety regulations fire safety and emergency procedures and ensure all staff are trained accordingly.

Implement and monitor standard operating procedures (SOPs) to ensure consistency and quality of service.

Technology & Systems Management:

Oversee the use and maintenance of property management systems (PMS) and other relevant technology tools within the Rooms Division.

Ensure that staff are properly trained on all systems and that data entry and management are conducted accurately.

Stay updated on industry trends and technological advancements that could improve operational efficiency and guest satisfaction.

Collaboration & Communication:

Work closely with other department heads (e.g. Sales Marketing) to coordinate activities and support overall hotel operations.

Participate in regular management meetings to provide updates on Rooms Division performance and share insights for operational improvements.

Develop and maintain strong relationships with external vendors and service providers to ensure the quality of outsourced services.

What do we look for

• Minimum of 2 years of experience in a Rooms Division management role within a hotel aparthotel or similar hospitality environment.
• Bachelors degree in Hospitality Management Business Administration or a related field preferred.
• Strong background in Front Office and Housekeeping operations.
• Fluent in Portuguese &English

What do we offer

• Competitive salary
• Possibility of professional development and growth within an expanding company
• Discounts in our hotels and other benefits