Reception Team Leader

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.What will I be doing?• Train, guide, and coach your fellow colleagues to deliver exceptional service.• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures.• Answer telephone calls promptly and clearly in a polite and helpful manner.• Ensure that guest feedback and any escalations are managed effectively.• Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.• Manage and update all reservations and requests through Opera.• Set up, train the team and implement the front office procedures and practices.• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.• Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.• Identify corporate leads and driving online name mentions.Requirements• A passion for great customer service• Advanced English language.• Arabic language is a plus• Flexible, agile and able to work under pressure.• Proactive and excellent organizational skills.• Ability to work and lead a team Customer-oriented approach• Attention to detailExperience• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.• Knowledge of Opera (PMS)• Computer Literate Microsoft OfficeBenefitsWe offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance. Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this. At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do. We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.