IT Service Manager mfd English Speaking
IT Service Manager mfd English Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
Shape the utilities market of the future with us!
Working Hours: Fulltime
Location: Leipzig Erfurt Ilmenau or Remote (Germany)
Start Date: immediately
What is the role about
- Deliver exceptional daily support to customers fostering strong and continuous relationships.
- Manage customer interactions efficiently through ticket systems and initial contact emails.
- Oversee the Service Desk and Support Mailbox to ensure prompt and effective responses.
- Generate and present detailed monthly service reports to track performance and customer satisfaction.
- Administer and uphold Service Level Agreements (SLAs) conducting regular review meetings with clients.
- Ensure adherence to ISO9001 quality standards and regulatory requirements maintaining comprehensive documentation.
You fit in with us if
- You have completed IT studies or training or are a career changer with relevant professional experience.
- You are experienced in Servicedesk Agent tasks and report creation.
- You are proficient in MS Office particularly Excel; experience with Jira is a plus.
- You excel in identifying core issues from communications and managing multiple tasks simultaneously.
- You are diligent wellorganized and capable of managing stress while adhering to procedures.
- You are business fluent in English German or Arabic is a plus but not a must.
Whats in for you
- Being part of a fastgrowing scaleup company focused on smart grid software and services dedicated to addressing some of the most pressing climate challenges.
- Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.
- A permanent employment contract with fair conditions and flexible working hours and the possibility to work from home no ifs and buts.
- A pleasant informal and open working environment with modern equipment fresh fruit and drinks for free as well as regular team events and workshops.
- Other benefits including e.g. daycare allowance bike leasing Deutschland Ticket subsidy Workation Udemy license and company pension scheme.
Employment Type
Full Time
