Associate Consultant ID2202

As an Associate Consultant you will be:

• Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  
• Provide support for oncall escalations or L3 level support and manage incidents and problems.
  
• Engage in valueadding activities such as Knowledge base updates and management training freshers coaching analysts and conducting interviews or participating in hiring drives.
  
• Adhere to quality standards regulatory requirements and company policies.
  
• Ensure a positive customer experience and CSAT through First Call Resolution and minimizing rejected resolutions or reopened cases.
  
• Participate or contribute to EN business in the creation of proposals to drive service improvement plans.
  

What You Bring to the Table:

• 5 years of experience.
  
• A BTech qualification.
  
• Primary skills in Cloud Services Platform Engineering and LINUX.
  

You should possess the ability to:

• Resolve tickets independently while meeting SLA requirements.
  
• Provide L3 level support and manage incidents and problems.
  
• Update and manage the knowledge base train freshers coach analysts and participate in hiring drives.
  
• Adhere to quality standards regulatory requirements and company policies.
  
• Ensure a positive customer experience and high CSAT through effective resolution practices.
  
• Contribute to service improvement plans and proposal creation for EN business.
  

What we bring to the table:

• An environment that encourages collaboration and innovation fostering creativity and supporting professional growth.
  
• Opportunities to lead and implement advanced technological solutions in a robust setting.
  
• Competitive compensation and benefits with room for career development and continuous learning.
  
• A dynamic team environment where your skills and expertise are valued allowing you to make a significant impact on our technological direction.
  

As an Associate consultant, you will: Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. Provide support for on-call escalations or L3 level support and manage incidents and problems. Engage in value-adding activities such as Knowledge base updates and management, training freshers, coaching analysts, and conducting interviews or participating in hiring drives. Adhere to quality standards, regulatory requirements, and company policies. Ensure a positive customer experience and CSAT through First Call Resolution and minimizing rejected resolutions or reopened cases. Participate or contribute to EN business in the creation of proposals to drive service improvement plans. What You Bring to the Table: 4.5-8 years of experience. A B-Tech qualification. Primary skills in Cloud Services, Platform Engineering, and LINUX. You should possess the ability to: Resolve tickets independently while meeting SLA requirements. Provide L3 level support and manage incidents and problems. Update and manage the knowledge base, train freshers, coach analysts, and participate in hiring drives. Adhere to quality standards, regulatory requirements, and company policies. Ensure a positive customer experience and high CSAT through effective resolution practices. Contribute to service improvement plans and proposal creation for EN business. What we bring to the table: An environment that encourages collaboration and innovation, fostering creativity and supporting professional growth. Opportunities to lead and implement advanced technological solutions in a robust setting. Competitive compensation and benefits, with room for career development and continuous learning. A dynamic team environment where your skills and expertise are valued, allowing you to make a significant impact on our technological direction.