Program Director

**Job Title:** Program Director

**Classification:** Salaried Exempt (FTE)

**Reports To:** Director of Care Services

Our client serves as a dedicated strategic partner to government and other clients. We seek to hire people who share our dedication to excellence our passion for the work and our commitment to a collaborative and inclusive work environment.

The Program Director leads and ensures overall management of the programmatic administrative financial and operational systems related to providing care and services including the provision of regular and timely reports to the Office of Refugee Resettlement (ORR) regarding operations services and finances. The Program Director also serves as the primary representative of our client to ORR for all aspects of the program.

Establishes a respectful and supportive workplace environment.

Serves as the primary representative of our client onsite and elevates any issues or concerns to ORR.

Accounts for the proper management of site finances.

Coordinates the site s Quality Assurance Surveillance Program to ensure that the site is meeting quality standards and service goals.

Coordinates logistical planning of goods services and equipment to meet the requirements of the contract efficiently and effectively.

Plans evaluates and executes deliverables based on the Scope of Work provided by ORR.

Makes decisions based on discussions with the customer regarding changes to the contract or services requested outside the scope of the contract.

Communicates and collaborates with all partners on a regular basis to ensure the needs of the customer are being met; taking corrective action when needs are not met.

Oversees staffing in accordance with contractual and federal regulations.

Leads mentors and develops subordinates using disciplinary action when necessary.

Uses data and metrics to evaluate the performance of the project and staff; taking corrective action as required.

Other duties as assigned.

Advanced level of proficiency with MS Office products.

Project management skills with demonstrated ability to simultaneously manage multiple projects.

Proven ability to lead and organize multidisciplinary projects and initiatives in a fastpaced and deadlineoriented environment with a large impact.

Demonstrated ability to develop mentor and coach team(s) and to act as leadership advisor to lowerlevel management.

Demonstrated competency in operational and budgetary planning.

Ability to perform well under pressure and manage client expectations.

Excellent active listening analysis and deductive reasoning.

Extensive understanding of government and private sector service operations and industry.

Ability to quickly ascertain and be decisive in a situation and develop an appropriate course of action.

Exceptional communication skills.

Ability to work flexible hours. We operate 24/7/365.

Master s degree in social work or equivalent degree in education psychology sociology or other relevant behavioral science degree; or a bachelor s degree plus 5 years experience in child welfare administration child protective services.

2 years of experience in program management or as director of a licensed childcare program.

Experience defining programs and delivering projects that meet rapidly evolving business needs.

Experience coaching developing and retaining employees and providing a collaborative and positive work environment. Ability to work with all levels of staff and develop crossfunctional relationships.

A valid driver s license and clean driving record is required.

Bilingual Spanish & English

Must be able to travel within the Continental United States (CONUS).

Must be authorized to work in the U.S.

Must pass a drug test motor vehicle record check and background check after accepting a conditional offer of employment.

**Supervisory Responsibility:**

This position will have direct reports.

**Work Environment:**

This position operates in a field & remote environment.

**Physical Demands:**

The employee may be required to stand walk twist turn bend climb lift or kneel. Occasional lifting to 25 lbs. may occur.

**Travel:**

May require travel 23 weeks onsite then off for 2 weeks Housing onsite is provided and travel expenses are paid by company.

**AAP/EEO Statement:**

Our client is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression religious creed disability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics) genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.