Technical Support Engineer

Important:: Candidates must have a good command over the communication. No Mother Tongue influence.

Job Description Summary
Provides level 1 technical support to end users on computerrelated technical problems to assigned accounts/ customers through voice support.

Essential Job Functions:
Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
Researching diagnosing troubleshooting and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
Follows up with customers to ensure that their inquiries are resolved within the contracted or agreedupon time frame.
Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
Identifies evaluates and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Remote Work :

No