Senior Account Manager - Sydney

• North Sydney Location (Hybrid position)
• Growing Global Company
• Great Team and Supportive Environment

Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the worlds best known brands to acquire engage and retain the most demanding and choice rich customers. In particular our unique expertise and insight into high earning frequent travellers allows us to create products and solutios for our clients that inspire greater customer engagement to drive more profitable relationships enrich their travel experiences protect what matters and assist in times of need.

While specialising in Financial Services Travel and Retail we also support clients in multiple other sectors. We have worked with over 90 airlines 20 hotel groups and more than 600 financial institutions and banks with clients including Accor Hotels Air France KLM American Express British Airways Cathay Pacific Mandarin Oriental Mastercard Radisson Hotel Group Sephora Visa and Air New Zealand.

We take our 30 years experience working with these kind of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

Collinson is a privately owned entrepreneurial business with 2000 passionate people working in 20 locations worldwide. Our travel experiences solutions include Priority Pass the worlds best known airport experiences programme while we are also the trusted partner behind many of the leading financial services airline and hotel brands reward programmes and loyalty initiatives.

We are seeking an experienced Senior Account Manager who will be accountable for the business relationship service delivery and growth of key clients within Collinsons ANZ portfolio. The role is also responsible for the strategic direction of the accounts through identifying and understanding the client needs and define solutions/services that meet those needs to drive success for the client programs as well as delivering value and revenue to Collinson.

Some of the Key Responsibilities include:

Account Campaign and Project Management:

• Development of innovative marketing and customer engagement strategies leveraging your loyalty and customer retention experience
• Collaborate and lead the development of earn and burn campaign opportunities leveraging client partner offers and communications
• Support client led and internal projects managed under change requests. Responsibilities include working with the client and internal stakeholders to facilitate initial briefing website/content management and briefing to internal teams such as the Contact Centre.
• Track and support the project manager with KPIs on all Projects
• In all aspects of campaign management project delivery and additional aspects of client engagement ensure appropriate planning briefing management and quality checks have taken place with the delivery teams.

Program Reporting and Analytics:

• Utilise reports in Tableau for Monthly Program performance reporting
• Manage all aspects of client led adhoc reporting requests such as briefing cost estimation quality data checks and report delivery
• Assist in Tableau program changes that support the delivery of financial forecasting and merchant CPP/RPP updates
• Identify reporting efficiencies that would benefit the client such as aiding their partner/reconciliation processes or providing the client with a broader lens around reporting metrics.

Client Relationship Management and Client Development:

• Effectively communicate and collaborate with multiple teams and decision makers that sit within the bank including but not limited to; the loyalty/ business team service delivery team marketing & acquisition team and the finance team.
• Ensure you have a solid understanding of the clients business and strategic objectives supporting the overall strategy and the challenges facing their industry sector
• Contribute to the growth and development of the client account
• Collaborating with colleagues on the account plan including the conceptualisation and delivery of new initiatives
• Contribute to the account/business quarterly and annual reviews and planning sessions

Financial Management

• Quoting on new client activities including campaign and project opportunities as well as reporting requests
• Assist with monthly and annual forecasting and invoicing

The Ideal Candidate will possess:

• Strong Account Management experience ideally working within both the loyalty and financial services industries
• Proactive organised and tenacious
• Passionate about delivering client service excellence
• Strong relationship management skills confident and enthusiastic
• Demonstrated strategic and problem solving ability
• 5 years experience in account management and campaign management
• Loyalty experience (either agency or client side)
• Bachelors degree (in marketing or a related field)
• Digital experience and/or loyalty SaaS experience (ideal but not essential)
• CRM and customer data optimisation experience (ideal but not essential)

If you are proactive organised and tenacious with a desire to develop your career in the Loyalty space then we would love to hear from you!

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Note: Only suitable candidates will be contacted