Enterprise Program LeadVOIS
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Job Description
Support the Business customers on Inbound call and Outbound follow up calls for Mobile related queries (Tech and Care)
• Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g., NPS, ASAT, Quality, On site Escalation, AHT, No. of calls): Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery, service availability, quality and continuity assurance;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas
Employment Type
Full-time
