Lead Customer Success IT fmd

Workload: 100%

Do you have a passion for driving customer success and leading transformative projects with internal customers As the Lead Customer Success you will shape the future of IT in a leading European energy company. Your mission is to engage with internal customers across Axpo Groups Business Areas and divisions fostering a customercentric culture. Together well achieve our ambitious Vision 2030 helping customers succeed and enabling a sustainable future.

What you will do:

• Lead and inspire a team of 5 IT Business Partners to excel in customercentric engagement.
• Develop and execute the customer success strategy and vision for Group IT.
• Partner closely with product managers to embed a customercentric mindset across all IT domains.
• Define and manage customer engagement structures and communication strategies.
• Oversee demand management and requirements engineering prioritizing customer needs.
• Develop and monitor key performance indicators (KPIs) related to customer success.

What you bring & who you are:

• Proven experience in leading customer success initiatives within IT or similar domains.
• Strong leadership skills with a track record of motivating and guiding teams.
• Ability to develop and execute strategic plans with a customercentric approach.
• Excellent communication skills and ability to manage stakeholder relationships effectively.
• Experience in demand management and requirements engineering.
• Certification in Agile/Transformation methodologies is a must.

About the team:

Youll be part of a dynamic and innovative team committed to placing customers at the center of everything we do. We work collaboratively across Group IT and the broader Axpo organization to ensure that our internal customers can focus on their core missionenabling a sustainable future. Travel to subsidiaries is part of the role ensuring close and effective collaboration.