Golf Operations Manager - Golf Saudi

General Summary:

• Oversee all functions of the golf department (operations membership retail driving range)
• Align with Golf Saudi management principles and objectives
• Innovative and resultsdriven mind set
• High expectations for analysis and reporting
• Expected to take on a number of special projects including nongolf projects
• Recruit and develop KSA national talents

ESSENTIAL FUNCTIONS:

Strategy

• Create annual and long term (departmental) business plans
• Deliver progressive YOY growth across all revenue lines
• Evolve utilization & rate (membership & green fee) with business and market performance
• Clearly deliver on the business units market position (3 4 or 5 star)
• Create and deliver on a content creation plan
• Recruit and develop KSA nationals
• Create strategies that support Mass Participial and the SGF

Planning:

• Create annual business plans and budgets
• Full autonomy and accountability for managing recruitment within budget
• Full autonomy and accountability for inventory and operating supply / expense management
• Creation and deliver of a 5year capital expenditure plan
• To have train and continuously improve ALL departmental SOPs
• To understand asset maintenance and deliver on clearly defined maintenance programs
• To deliver a month end owner report in the respective timeframes
• To study the local market regional market and global market and to provide innovative proposals
• To understand L&D needs to and to in synergy with HR to deliver on annual L&D programs
• To under retail buying to and align to prebook schedules

Policies & Procedures

• Develop and continuously evolve all departmental SOPs
• To align with G.S SOPs
• To create SOPs as and when required
• To train all SOPs
• To provide evidence of training

Functional Operations

• Delivers month end owner reports
• Provides daily business reporting
• Delivers on exceptional tee sheet management
• Provides exceptional leadership and workplace culture
• Ensures discipline and compliance
• Supports S&M with all forms of content creation and activity
• Uphold and also improve all forms of policy (e.g member charter)
• To work outside of golf and support G.S with special projects (VIP requirement)
• To lead all forms of retail
• To deliver member events and tournaments (including using Golf Genius creation of BEOs etc). Expected to develop KSA Nationals with tournament management
• Delivers extensive L&D
• Manages all respective departmental assets (e.g. carts)

Reports (examples but not limited to)

• Month end owner report
• Daily financial / performance report
• Week CEO report
• Asset maintenance program

Continuous Improvement

• Identify opportunities for continuous improvement to enhance performance and quality of work in line with stakeholders and management expectation.
• Implement best practice initiative to promote consistent improvement and development with department.

Key Performance Indicators (not limited to)

• Revenue vs budget
• Departmental EBITDA vs budget
• Annual Employee Satisfaction Survey results show continuous improvement.
• Guest Satisfaction Survey shows continuous improvement.
• Saudi participation levels increase annually (both staff and member / guest)
• Accomplishment of milestones and targets detailed in departmental business plan.

Qualifications Experience & Skills

Minimum Qualifications:

• PGA College University OR higher education qualification.

Minimum Experience:

• At least 3 years in golf management at internationally recognized facilities.
• Experience supervising and managing professional team.
• Regional experience preferred.
• Experience in renovation/restructuring of golf club would be beneficial.

JobSpecific Skills:

• High level of leadership communication presentation and reporting skills.
• Innovative proactive positive driven
• Advanced knowledge of creating and implanting golf management programs and initiatives for enhancement/revenue creation.
• Commitment to continuous education; seminars workshops trade shows etc.
• Capability to represent the organization at an international level.
• Essential computer skills.
• Fluent in English Arabic language skills would be an advantage.
• Open minded (managing change adapting evolving).