Account Manager
Account Manager
Posted on :
20-08-2024
Employer Active
1 Vacancy
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Job Description
Key Purpose of the Job
To serve as the primary contact and driving force behind the account delivery ensuring seamless management and strong relationships with key stakeholders at all levels.
The ideal candidate will excel in maintaining and developing client accounts providing comprehensive management across all group service lines including invoicing service installation and monitoring. This role is pivotal in sustaining current client relationships while identifying opportunities for crossselling and expanding service offerings.
Key Job Responsibilities
Develop and implement an annual account management and sales plan for each client within your portfolio with objectives provided.
Maintain regular contact and build strong relationships with key stakeholders within client organisations through visits and communications.
Keep detailed electronic records for each account including sales plans pricing details contracts product ranges forecasts and quarterly strategic client plans and present updates to the Director of Group Solutions.
Ensure adherence to company processes and regulations consistently updating them as needed.
Prepare and execute action plans in alignment with the companys code of ethics.
Collaborate with the Director of Group Solutions on contract negotiations.
Conduct weekly monthly and quarterly performance analyses and participate in monthly review meetings.
Maximise business potential by promoting crossselling opportunities and driving growth in recurring revenue through networking and relationship building.
Provide support to the Director of Group Solutions and the bid department as needed.
Address and resolve final account queries upon contract completion ensuring successful invoice payments and supporting the credit control team with any issues.
Deliver monthly performance and target reports to the Director of Group Solutions covering sales KPIs client review meetings debtors SLAs and URN status (templates will be provided).
Coordinate with various departments to produce timely reports on deadlines costs and customer requirements.
Identify and resolve customer concerns promptly.
Requirements
Essential requirements for the job
Account development and building relationships
Being proficient
Being analytical
Being selfmotivated energetic and positive
Excellent verbal and written skills
Excellent computer skills
Organised and good planning skills
Confident
Being credible persuasive and tenacious
Flexible and willing to travel
Desirable requirements for the job
Technical background
3 Year Account Management experience
Employment Type
Full Time
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