Network Operations Manager
Network Operations Manager
Posted on :
17-08-2024
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Job Description
Job Title: Network Operations Manager
Location: Hicksville NY
About the Role:
Our client an IT solutions provider specializing in network technologies is seeking a Network Operations Manager to lead their Network Operations Center (NOC). This role involves managing a technical support team to ensure smooth NOC operations and highquality service delivery.
Key Responsibilities:
- Team Management:
- Supervise and mentor the NOC team.
- Oversee daily operations and support team development.
- Service Management:
- Resolve technical issues and monitor performance metrics.
- Manage SLAs to meet client expectations.
- Technical Oversight:
- Maintain high standards in network and VoIP support.
- Collaborate on complex issues and optimize monitoring tools.
- Process Improvement:
- Implement best practices and maintain NOC process documentation.
- Client and Internal Collaboration:
- Handle escalations and work with field technicians and clients to align services with their needs.
Qualifications:
- Proven experience in NOC management or similar technical leadership roles.
- Strong technical knowledge of network operations and VoIP systems.
- Demonstrated leadership in managing and developing technical teams.
- Excellent problemsolving and troubleshooting skills.
- Familiarity with network monitoring tools and performance metrics.
- Strong communication skills with experience in client and stakeholder management.
- Relevant certifications (e.g. CCNA CompTIA Network) are a plus.
Employment Type
Full Time
Key Skills
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