Credit Collections Officer

Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk & cash flow.

•Support in credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role.

•Provide information on credit checking and order holds and release on timely basis. Notify manager of significant issues impacting collection of outstanding receivables

Responsible for the collection and the maintenance of account receivables: contact customers, follow up on payments and engage late payers to maximize collection efficiency.

•Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, arrange customer visits, escalate to manager and to commercial team, etc.