Chief Operating Officer Johor Bahru

• Oversee the daily operations of all F&B outlets ensuring that they are running efficiently and effectively.
  
• Develop and implement operational policies and procedures that align with the company s strategic objectives.
  
• Monitor performance metrics and KPIs to ensure operational targets are met.
  

• Manage budgets forecast sales and analyze financial performance.
  
• Optimize cost structures to improve profitability while maintaining highquality service.
  
• Review financial statements and reports to ensure that the company is meeting its financial goals.
  

• Collaborate with the CEO and other senior leaders to develop and execute business strategies.
  
• Identify new business opportunities market trends and areas for expansion.
  
• Lead initiatives to drive revenue growth and improve operational efficiency.
  

• Lead mentor and develop a highperforming operations team.
  
• Foster a positive work environment that encourages innovation accountability and teamwork.
  
• Ensure that staff training programs are in place to maintain high standards of service and compliance.
  

• Ensure that all F&B operations comply with health safety and hygiene regulations.
  
• Maintain consistent quality standards across all outlets.
  
• Address and resolve any operational issues that may arise promptly.
  

• Ensure that customers receive the highest level of service and satisfaction.
  
• Implement customer feedback mechanisms to improve service delivery continuously.
  
• Develop and oversee customer loyalty programs.
  

• Manage relationships with suppliers and vendors to ensure timely delivery of highquality products.
  
• Negotiate contracts and agreements to secure favorable terms for the company.
  
• Oversee inventory management to prevent shortages and reduce waste.
  

• Lead the opening of new outlets including site selection staffing and operational setup.
  
• Ensure that new locations are aligned with the company s brand and operational standards.
  
• Oversee the integration of newly acquired businesses or partnerships.
  

• Prepare and present regular operational reports to the CEO and board of directors.
  
• Keep the senior leadership team informed of any significant operational developments.
  

Requirements

• Education: Bachelor s degree or diploma in Business Administration Hospitality Management or a related field (Master s preferred).
  
• Experience: Minimum of 5 10 years of experience in the F&B industry with at least 5 years in a senior operational role.
  
• Skills: Strong leadership and management skills financial acumen strategic thinking excellent communication abilities and a deep understanding of F&B operations.
  
• Attributes: Resultsdriven customerfocused adaptable and able to thrive in a fastpaced environment.
  
• Mandarin speaker has advantages for this position