Application Support Analyst

Guardians of Financial Integrity: Meet the B2B Fraud Prevention Experts

Our client stands at the forefront of businesstobusiness payment fraud prevention. Theyre on a mission to safeguard businesses against fraud and error in the payment process. Their cloudbased platform empowers businesses by verifying supplier data streamlining onboarding processes and ensuring the accuracy of vendors banking and compliance details. Join a team thats reshaping how businesses protect their financial integrity. Here youll be part of a team trusted by over 2000 businesses impacting their financial security directly. Embrace the opportunity to provide realtime alerts and notifications about potential fraud or errors enabling businesses to act swiftly and secure their interests.

As an Application Support Analyst you will be responsible for providing technical and functional support to stakeholders as needed. This includes managing ticket queues and ensuring that tickets are kept up to date while also providing periodic updates to requestors until an issue is resolved. Additionally you will utilize your skills to identify and resolve technical issues within the application ensuring its smooth operation and functionality.

Tech Duties Unplugged: What Youll Be Doing

• Be able to provide technical and functional support to stakeholders when required
  
• Be able to manage ticket queues and ensure that tickets are kept up to date and requestors are updated periodically until an issue has been resolved
  
• Be able to identify and resolve technical issues in the application
  
• Be able to explain complex details to those with limited IT and systems knowledge
  
• Be able to answer supplier/requestor queries as the primary responsibility
  
• May be assigned to perform testing and recreation of issues reported as part of troubleshooting
  
• Must be able to perform support via email and calls
  

Requirements

Your Tech Toolkit: Essential Skills for Success

• 13 years of technical experience.
  
• Preferably has an educational background or formal training in IT Computer Studies or Information Systems.
  
• Open to fresh graduates or junior analysts with 13 years of experience in Application Support.
  
• Knowledgeable in systems applications and software.
  
• Capable of providing technical and functional support to stakeholders as needed.
  
• Skilled in managing ticket queues ensuring tickets are up to date and keeping requestors informed until issues are resolved.
  
• Able to identify and resolve technical issues in applications.
  
• Proficient in explaining complex details to individuals with limited IT and systems knowledge.
  
• Exceptional written and verbal communication skills.
  
• Strong critical thinking skills listening ability and patience.
  
• Understanding of customer service in the field of Application Support.
  
• Able to respond to supplier and requestor queries as a primary responsibility.
  
• Knowledgeable in the use of MS Office applications.
  
• May be assigned to perform testing and recreate issues reported during troubleshooting.
  
• Capable of providing support via email and calls.
  
• Strong troubleshooting skills.
  
• Knowledge of Excel scripting Macros Zendesk and OTRS is a plus.
  

Benefits

IT Perks: Benefits That Compute

• HMO coverage upon regularization
  
• Prime office location (Quezon City)
  
• Competitive salary
  
• Day shift schedule
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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