Housekeeping Supervisor - Wyndham Hotels amp Resorts
Housekeeping Supervisor - Wyndham Hotels amp Resorts
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Job Description
Wyndham Garden Muscat is now seeking a Housekeeping Supervisor to join our team
Job Summary
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections as well as assuming all Housekeeping Manager functions in his/her absence.
Education & Experience
- High School diploma or equivalent required.
- Two to three years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
Physical Requirements
- Flexible and long hours sometimes required.
- Medium work Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
- Must be able to crosstrain in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and fellow employees.
- Inspect Room Attendants work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards.
- Oversee the closing of the floors at the end of the day ensuring the Room Attendants carts are clean and restocked.
- Ensure records of daily assignments are completed signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for Lost and Found according to the standards.
- Monitor cleanliness and orderliness of Room Attendants carts linen closets control closets stairways and landings.
- Oversee the daily assignment of duties ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all outoforder rooms under the Housekeeping Departments supervision to the Guest Services Manager according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the worlds largest hotel franchising company by the number of properties with approximately 9200 hotels across over 95 countries on six continents. Through our network of approximately 872000 rooms appealing to the everyday traveler Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany N.J. with offices around the world in London Shanghai Buenos Aires Dubai and more Wyndham employs more than 2000 corporate team members worldwide who are dedicated to the Companys mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brandsthink household names like Wyndham La Quinta Ramada Days Inn and Super 8Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture commitment to flexibility and core values of Integrity Accountability Inclusivity Caring and Fun are just part of what continues to make Wyndham an awardwinning best place to work.
Job Location: Oman Muscat
Employment Status: Full time
Employment Disclaimer
In some locations around the world Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties the Hotel owner is the actual employer and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that by applying through this site I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
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Employment Type
Full Time
